Privacy Policy

BanterBros operates this store and website, including all related content, features, tools, products and services (the “Services”).

This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or buy from the Services, or otherwise communicate with us. By using the Services you confirm you have read and understood it.

Depending on how you interact with us, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact details — name, billing address, shipping address, phone number and email address
• Financial information — payment card details, transaction details and payment confirmations, processed by our payment provider
• Account information — username, password, preferences and settings
• Transaction information — items you view, add to basket, save to your wishlist, buy, return, exchange or cancel
• Communications with us — anything you include when you contact customer support
• Device information — device, browser, network connection, IP address and other identifiers
• Usage information — how and when you interact with or navigate the Services

• Directly from you — when you create an account, order, join a waitlist, subscribe or contact us
• Automatically — from your device through cookies and similar technologies, only where you have consented to non-essential cookies
• From our service providers — payment, hosting, analytics, email and delivery partners acting on our behalf

• To provide, tailor and improve the Services — taking payment, fulfilling and shipping orders, managing your account, handling returns and exchanges
• Marketing and advertising — sending you emails you have asked for and measuring campaigns, where you have consented
• Security and fraud prevention — detecting, investigating and preventing fraudulent, illegal or malicious activity
• Communicating with you — customer support, order updates and service messages
• Legal reasons — complying with applicable law and responding to valid legal process

• Contract — processing your order, delivery and returns
• Legitimate interests — running, securing and improving the shop and preventing fraud
• Consent — marketing emails, analytics and advertising cookies, which you can withdraw at any time
• Legal obligation — tax, accounting and consumer law record keeping

We do not sell your personal information. We share it only where necessary:

• Payment processing — Stripe processes card payments; we never store full card numbers
• Fulfilment and delivery — Royal Mail, Evri and other couriers, to deliver your order
• Technology providers — hosting, database, email and analytics providers acting on our instructions
• Legal and business transfers — to comply with legal obligations, enforce our terms, or in connection with a merger, acquisition or insolvency

We use essential cookies to keep your basket, session and checkout working. Analytics and marketing cookies are only set after you accept them. You can change your choice at any time using the cookie settings link in the footer. See our Cookie Policy for the detail.

The Services may link to websites operated by third parties. We are not responsible for their privacy or security practices — please review their policies before sharing information with them.

The Services are not intended for children and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we hold a child's data, contact us and we will delete it.

No security measures are perfect. We use appropriate technical and organisational measures to protect your information, and we ask that you avoid sending sensitive information over insecure channels.

How long we keep personal information depends on why we hold it — order and tax records are kept for six years, marketing contacts until you unsubscribe, and support correspondence for as long as needed to resolve your query.

Depending on where you live, you may have some or all of the following rights:

• Access — request a copy of the personal information we hold about you
• Deletion — ask us to delete personal information we hold about you
• Correction — ask us to correct inaccurate information
• Portability — receive a copy of your data or have it transferred to a third party
• Objection and restriction — ask us to stop or limit certain processing
• Withdraw consent — where we rely on consent, you can withdraw it at any time without affecting earlier processing
• Marketing preferences — unsubscribe from promotional email at any time using the link in any email

If you have a complaint about how we handle your personal information, email support@banterbros.co.uk and we will look into it. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).

We may transfer, store and process your personal information outside the UK. Where we do, we rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The updated version will always be posted on this page with a revised date.

Email support@banterbros.co.uk and we'll get back to you.