Returns & Refunds

You have 14 days from the day your order arrives to let us know you'd like to return it. You then have another 14 days to send it back. This is in line with the UK Consumer Contracts Regulations (2013).

• Items must be unused, in original condition and in their original packaging
• You'll need proof of purchase (order number or confirmation email)
• Items must be returned within 28 days of delivery

We reserve the right to refuse refunds for items that arrive damaged, used, or clearly not in resellable condition.

• Custom or personalised products
• Opened label packs or used notepads
• Anything that looks like it's been “tested” and put back in the box

Email support@banterbros.co.uk with your order number, a brief reason for the return, and a photo if there's an issue or damage. We'll reply with return instructions and the return address. Please don't send anything back before contacting us.

You're responsible for the cost of returning items unless the item arrived damaged or faulty, or we sent the wrong item. We recommend a tracked service — if an untracked return goes missing we can't issue a refund.

Once we've received your returned item and checked it, we'll process your refund within 7 working days to your original payment method. You'll get an email confirming it's done.